FAQ & CONTACT
Everything guests and hosts ask.
If it isn't here, write to us — we're a small team and a human answers every message.
FOR GUESTS
Do I need an account to join a space?
Scan the host's QR, enter your name, start shooting. Only hosts sign up properly.
Why can't I see photos while shooting?
That's the point. The whole roll develops when the space closes, so everyone sees the night at the same time.
What if I fumble a shot?
You get three do-overs before a frame uploads. After that it's part of the roll — blurry ones age well.
Can I download the full-size photos?
Yes — every frame saves at full size, with no watermark. Save them from the gallery while the space is open.
FOR HOSTS
Do photos really get deleted?
Yes. Sixty days after the event the entire space is erased from our servers, so save what you want before then.
What happens if more guests turn up?
Tiers are by guest capacity — you can move up a tier while the space is still open and only pay the difference.
How do I pay?
Online banking (FPX) or card, in ringgit (MYR), once at space creation. Referral and loyalty vouchers apply at checkout — one promo per space.
When can I get the app?
Android lands first, iOS follows. Leave your email on the home page and we'll message you the day the roll starts.
CONTACT US
Talk to a human.
Questions about a space, a payment, or an event next weekend — we usually reply the same day, Malaysian time.
Be on the first roll.
Kachak is in development, Android first. One email the day it lands — nothing else, ever.
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